ELEMENTS OF CONFLICT AND TOOLS IN MANAGING CONFLICT

Topics:

1. Four Elements of conflict

- Differences in needs, values and wants

- Differences in perceiving things

- Differing anticipations of possible gains and losses

- Inability to integrate differences and the inability to give and take

2. The role of communication in coping with conflict

- Physical / psychological barriers

- Effective and ineffective feedback

- Interpersonal sensitivity

3. Coping strategies

- Forcing

- Smoothing

- Avoiding

- Suppressing

- Carefronting

4. Implementing the coping strategies

- Resistance to change and development

- Supportive behavior to overcome resistance to change and development

- ACT principle